PENGARUH ADMINITRASI KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS LATAMBAGA KECAMATAN LATAMBAGA

Abstrak

This study aims to analyze the effect of health administration on patient satisfaction at Puskesmas Latambaga, Latambaga District. The research employed a quantitative approach with a causal associative design. The population consisted of all outpatient patients, with a sample of 100 respondents determined through simple random sampling using the Slovin formula with a 10% margin of error. Data were collected through questionnaires and analyzed using descriptive statistics and simple linear regression. The results indicate that health administration falls into the good to very good category with a mean score of 88.27%, while patient satisfaction is categorized as high with a mean score of 89.85%. Regression analysis shows that health administration has a positive and significant effect on patient satisfaction (β = 0.332; Sig. 0.001 < 0.05) with a contribution of 10.9%. These findings confirm that effective administrative management plays an important role in improving patient satisfaction.